Position Summary
As Technical Consultant, you will be working with the Customer Support Team, supporting customers by phone, email and via web. You will be responsible for troubleshooting customer issues, fielding technical inquiries as well as setting up internal systems designed to better support the customer population. You will also be responsible for supporting the deployment and day to day operations of product installations, and will be expected to work independently and as part of a team in a 24X7 environment to ensure the Coreworx product is supported to meet client expectations, relying on your technical aptitude to ensure premier support. This position reports to the Senior Technical Consultant of the Customer Support Team.

Key Responsibilities & Accountabilities
Successful candidates will require the following…

• Ability to learn Coreworx suite of products, a web-based project collaboration product and related supporting technologies
• Responsible for support of Coreworx product installations both on premise and hosted, with the technical aptitude to troubleshoot, navigate and resolve issues as they arise by looking at IIS error logs, Coreworx logs, Windows security, OS etc.
• Provide hands on technical experience with web-based software based on Microsoft technologies (ASP, IIS, .NET, ActiveX, C#, SSRS, …)
• Problem investigation, documentation, clarification, scoping, and follow-up through to resolution
• Successfully and efficiently configure and deploy the Coreworx product suite.
• Understanding of databases, database performance and SQL optimization
• Effectively collaborate with clients and work with client support organizations
• Ability to communicate effectively with clients both verbally and in written form
• Superior attention to detail and good record keeping habits
• Keep Installation documentation up to date
• Participate in client handoffs from Professional Services
• Communicate customer comments and requests to Product Management, Development team and/or Management
• Efficiently troubleshooting issues and providing solutions in a timely manner
• Install and test software patches and associated documentation
• Ensure that the appropriate information is exchanged among key stakeholders
• Support client QA testing of enterprise applications
• Work with the Development Team to resolve code level issues
• Provide administration and operational support to Coreworx hosted environments.
• Provide 24X7 support with the requirement to provide afterhours support as per the rotation
• Periodic travel to client sites may be required from time to time.

Qualifications and Experience:

• Working experience with Oracle, SQL Server, Windows Server, Windows security, network administration
• Experience dealing directly with customers
• DBA level understanding of Oracle is an asset
• Additional skills with installation scripts, Install Shield or document management would be beneficial
• Web based application experience – experience with Microsoft ASP.Net, ActiveX controls, IIS web server administration and troubleshooting
• Strong knowledge of Microsoft Office Products – especially Microsoft Excel
• Familiarity with corporate accounting processes is an asset
• Prior experience with operations at industrial facilities is a bonus

Company Overview
Coreworx is the #1 choice for engineering content and work-process management software for EPCs and Owner-Operators when delivering large complex capital projects.  Coreworx was designed specifically for managing large capital projects and provides an integrated document and work-process management system that can be rapidly configured to satisfy the unique requirements for each project.

To apply:
Please email your resume and cover letter to careers@coreworxinc.com and indicate the job you are applying for in the subject. No phone calls or agencies please. Only individuals selected for an interview will be contacted. All applications will be kept confidential.